Legal Notices, Privacy Policy and Compliance

1Legal Notice and Company Information

This website, ekoguc.com (the "Website"), is operated by EKOGÜÇ İNOVATİF OTOMOTİV TAMİR BAKIM ENDÜSTRİYEL MAKİNA ENERJİ TURİZM İTHALAT İHRACAT VE SANAYİ TİCARET LİMİTED ŞİRKETİ (trading as "EkoGüç", "we", "us"), a company incorporated under the laws of the Republic of Türkiye.

Business customers only. We supply building materials to business customers: distributors, developers, contractors and retailers. We do not sell to consumers, and consumer-protection rules do not apply to our supplies.

Payment fraud warning. Our bank details appear only on our proforma invoices and invoices issued in the company's name. We will never change bank details by email or messenger alone. If you receive a request to pay to a different account, do not pay. Verify it with us through sales@ekoguc.com and a second, previously known channel.

2Website Terms of Use

2.1 Acceptance. By using the Website you agree to these terms. If you do not agree, please do not use the Website. The Website is intended for business use.

2.2 Information only, not an offer. Everything on the Website, including product descriptions, collections, Incoterms explanations, indicative volumes and timelines, is general information. It is not an offer capable of acceptance. A binding contract arises only as set out in Section 5.

2.3 Product information and illustrations. Specifications, formats, finishes and availability may change without notice and may differ by market and production batch. Colours, textures and veining shown on screen are indicative. Natural stone varies from piece to piece. Images, renders, videos and animations on the Website may be computer-generated or stylised and are illustrative only. They do not represent a specific completed project, a specific batch, or a guarantee of appearance. Binding specifications are those in a signed contract, an order confirmation or a technical data sheet we issue for your order.

2.4 Quote calculator and enquiry forms. The calculator and forms are a way to send us a request. They do not produce a binding price and do not create an order. We review each request and send a proposal by email. Response times stated on the Website are targets, not commitments.

2.5 Acceptable use. You agree not to: (a) use the Website unlawfully or to submit false, misleading or third-party information without authority; (b) scrape, harvest or copy Website content by automated means; (c) probe, disrupt or attempt to gain unauthorised access to the Website or its systems; (d) use the Website to identify, trace or contact our manufacturing partners; (e) introduce malware or send unsolicited promotional messages through our forms.

2.6 Third-party links. Links to third-party sites and social networks (for example LinkedIn and Instagram) are provided for convenience. We do not control them and are not responsible for their content or privacy practices.

2.7 Availability. We aim to keep the Website available but do not guarantee uninterrupted or error-free access. We may suspend or change the Website at any time.

2.8 Disclaimer and limitation of liability. To the maximum extent permitted by law, the Website is provided "as is" and we exclude liability for losses arising from your use of or reliance on the Website, including indirect or consequential loss and loss of profit. Nothing in these terms excludes liability that cannot be excluded by law, including for fraud, wilful misconduct or gross negligence.

2.9 Changes. We may update these terms by publishing a new version with a new effective date. Continued use of the Website after that date means you accept the updated terms.

2.10 Governing law and courts. These Website terms are governed by the laws of the Republic of Türkiye. The commercial courts and enforcement offices of Antalya have exclusive jurisdiction, without limiting our right to bring proceedings elsewhere to protect our rights.

3Privacy Policy

3.1 Who is responsible. EkoGüç (the company identified in Section 1) is the data controller for the personal data described here. Privacy contact: export@ekoguc.com. Registered address: see Section 1.

3.2 Whose data this covers. Website visitors, people who send us enquiries or request quotes and samples, representatives of our customers and business partners, and business contacts whom we approach in a professional capacity.

3.3 What we collect.

We do not intentionally collect special categories of personal data (such as health, biometric or political data) and ask you not to send them to us. The Website does not process card payments.

3.4 Why we use your data and on what basis. We use personal data to: (a) answer enquiries, prepare quotes and send samples; (b) conclude and perform sales contracts, including production coordination, logistics, invoicing and after-sales claims; (c) meet legal duties, including customs, tax, accounting, sanctions, anti-money-laundering and record-keeping obligations; (d) contact business customers and prospects about our products, which you can refuse at any time; (e) keep the Website and our communications secure and prevent fraud; (f) establish, exercise or defend legal claims. Depending on the law that applies to you, our legal bases are: steps requested by you before a contract and performance of a contract; compliance with legal obligations; our legitimate interests in running and promoting a B2B trading business (balanced against your rights); and consent where the law requires it. Under Turkish law (KVKK) we rely on the processing conditions in Article 5, and on explicit consent only where no other condition applies.

3.5 Who we share data with. Only as needed for the purposes above and under confidentiality or data-processing terms where required: (a) IT, hosting, email, form-processing, CRM and cloud providers; (b) messaging and professional networks that you choose to contact us through; (c) freight forwarders, shipping lines, customs brokers, warehouses and couriers; (d) inspection and certification bodies; (e) banks, payment and insurance providers; (f) our manufacturing partners, limited to order specifications and delivery requirements; (g) lawyers, accountants and auditors; (h) customs, tax, court and other public authorities when required by law; (i) a successor in a merger or sale of the business. We do not sell personal data.

3.6 International transfers. Our business is cross-border. Your data may be transferred to and processed in Türkiye, the European Economic Area and other European countries, Africa, the Gulf, the CIS and other countries where our providers and partners operate. Where the law requires safeguards, we rely on adequacy decisions, standard contractual clauses (including those published by the Turkish Personal Data Protection Authority or the European Commission), or another lawful mechanism, or on the transfer being necessary to perform a contract with you or at your request.

3.7 How long we keep data. Enquiries that do not lead to business: up to 24 months after the last contact. Customer and supplier records: for the relationship and then for the statutory periods for accounting, tax, customs and commercial records, which can be up to 10 years. Sanctions and anti-money-laundering records: 10 years. Marketing contacts: until you opt out. Website server logs: up to 12 months. We then delete or anonymise data.

3.8 Security. We use technical and organisational measures appropriate to the risk, including access controls, encryption in transit, supplier vetting and staff confidentiality obligations. No system is completely secure. We will notify authorities and affected persons of a data breach where the law requires.

3.9 Your rights. Depending on applicable law you may: ask whether we process your data and obtain a copy; request correction or deletion; request restriction of processing; object to processing based on legitimate interests; withdraw consent at any time; request portability; object to direct marketing at any time; and, under Article 11 of Turkish Law No. 6698, learn the purposes and recipients of processing, request that recipients be informed of corrections or deletions, object to outcomes based solely on automated analysis, and claim compensation for damage caused by unlawful processing. To exercise a right, email export@ekoguc.com from the address we hold for you or include enough detail for us to verify your identity. Where Turkish law requires a formal application, we may ask you to submit it in writing, by registered electronic mail (KEP), by secure electronic signature, or from an email address already registered with us. We reply within the period set by law and in any case within 30 days. You may also complain to the data protection authority in your country, for example the Personal Data Protection Authority of Türkiye (KVKK).

3.10 Applicable laws. We aim to respect the data protection laws that apply in the markets we serve. For Türkiye this is Law No. 6698 (KVKK), under which we act as data controller. For visitors in the European Economic Area, the United Kingdom and the Western Balkans, we apply the GDPR or the equivalent national law. For other regions, including Africa, the Gulf and the CIS, we apply the local law where it applies to our processing.

3.11 Marketing and opt-out. We may contact business contacts by email, professional networks or messengers about our products. Every commercial message includes a way to opt out, or you can write to export@ekoguc.com. We will stop promptly.

3.12 Other points. The Website is not directed at persons under 18. We do not make decisions about you based solely on automated processing. We may update this policy by publishing a new version with a new effective date.

4Cookies and Third-Party Services

The Website does not currently use advertising cookies or analytics cookies. If we add analytics or marketing tools, we will ask for your consent where the law requires it and update this section first.

To display the Website and process your requests, your browser or our systems connect to third-party services. These providers may receive technical data such as your IP address and browser details: (a) font delivery (Google Fonts) and script delivery (content delivery network) used to display the Website; (b) the form-processing service that delivers the enquiry forms you submit to us; (c) our hosting provider. If you contact us through WhatsApp, Telegram, LinkedIn or Instagram, that network processes your data under its own privacy policy. You can control cookies and similar technologies in your browser settings.

5General Terms of Supply

These terms apply to every quotation, order confirmation and supply by EkoGüç to a business customer ("Buyer"), unless a written contract signed by both parties says otherwise. In case of conflict the order of priority is: (1) a contract signed by both parties; (2) our written order confirmation and proforma invoice; (3) these terms. The Buyer's own general terms are excluded.

5.1 Quotations and prices. A quotation is valid for 14 days unless it states otherwise. Prices are in USD and follow the Incoterms rule stated in the quotation. Unless stated, prices exclude import duties, taxes, port and terminal charges, storage, demurrage and detention at destination. Figures marked as estimated ("≈") are indicative and are confirmed only in the order confirmation. Until order confirmation we may adjust prices for changes in raw material, energy, freight or exchange-rate conditions.

5.2 Order and contract. A contract is formed only when we confirm the order in writing and issue a proforma invoice, and, where required, receive the deposit. Buyer must review the confirmation immediately and tell us of any error before production starts.

5.3 Private label and customisation. Buyer supplies its brand name, artwork and packaging requirements and confirms that it has the right to use them. Production starts only after Buyer approves the artwork and, where agreed, a pre-production sample. Changes after approval are at Buyer's cost and may change the delivery time. Goods made to Buyer's brand or specification cannot be cancelled or returned. Minimum order quantities apply where stated.

5.4 Lead times. Production and shipping times are estimates. They start when we have received the deposit and all approvals and information. Estimated transit times (for example, sea freight from Türkiye to Mombasa) depend on carriers, ports and route conditions and are not guaranteed.

5.5 Delivery and Incoterms. Delivery terms follow Incoterms® 2020 (or the edition named in the contract) as stated in the quotation. In summary:

• EXW / FOB. Buyer arranges the main carriage. As offered by EkoGüç, export clearance in Türkiye, documentation and loading supervision are handled by us; this is an agreed variation of the standard ICC rule, and other obligations follow the rule named.
• CIF. We arrange and pay sea freight and cargo insurance to the named port of destination. Insurance is at the minimum cover of Institute Cargo Clauses (C) unless higher cover is agreed in writing and paid for by Buyer. Risk passes to Buyer when the goods are loaded on board at the port of shipment, not on arrival.
• DDP. Offered only where we confirm it in writing for a specific destination and where import formalities can lawfully be handled by us.

5.6 Payment. Payment terms are agreed for each order and stated in the order confirmation and proforma invoice. We offer the structures below. Which of them is available to a Buyer depends on the order, the destination and our credit and compliance review, and we may decline a structure for a particular order.

• Full advance payment. 100% of the price before production starts, or before shipment where agreed.
• 30/70. 30% deposit on order confirmation and 70% balance against a copy of the bill of lading.
• 50/50. 50% deposit on order confirmation and 50% balance before shipment or against a copy of the bill of lading, as stated in the proforma invoice.
• Payment against bill of lading. Payment on presentation of a copy of the bill of lading, available to approved Buyers only. Original documents are released after payment in full.
• Bank guarantee or letter of credit. Payment secured by an irrevocable bank guarantee, standby letter of credit or documentary letter of credit (subject to URDG 758 or UCP 600 as applicable), issued or confirmed by a bank acceptable to us, on wording we have approved in advance.

Balances are due within the period stated in the proforma invoice. Original bills of lading and other title documents are released only after payment in full or delivery of the agreed security. Payments are made in the invoiced currency to the bank account in the company's name shown on the invoice, from an account in Buyer's own name. We do not accept cash, cryptocurrency or third-party payments unless agreed in writing after compliance review. Each party bears its own bank charges; issuing-bank, guarantee and confirmation charges are for Buyer's account. Payment is made when the amount is credited to our account. Overdue amounts bear default interest at the rate applicable to commercial transactions under Turkish law for the currency of the debt, without prejudice to other remedies. We may suspend performance until overdue amounts are paid. Buyer may not set off or withhold payment. To the extent permitted by law, goods remain our property until paid in full.

5.7 Taxes and duties. Buyer bears all import duties, taxes, levies and charges in the destination country and in any transit country, unless the agreed Incoterms rule provides otherwise.

5.8 Inspection and claims. Goods are inspected before loading as described in the contract, by us or by an independent inspection body such as SGS or Bureau Veritas where agreed. Buyer may attend loading inspection at its own cost by prior arrangement. Buyer must inspect goods on arrival and notify us in writing, with photographs, batch numbers and packing list references, of visible defects or shortages within 14 days after discharge, and of hidden defects within 12 months after delivery and promptly after discovery. Defective goods must not be installed after the defect is found. Transit damage must be noted on the carrier's or delivery document and reported at once to the carrier and insurer; a survey report is required for insurance claims.

5.9 Tolerances and natural variation. Ceramic and porcelain goods are supplied within the tolerances of the applicable product standard and the technical data sheet. Shade, tone, calibre and surface texture may vary between production batches, so Buyer should order the full quantity for a project in one order and add an allowance for cutting and breakage. Natural stone varies in colour, veining, texture and may have filled or treated surfaces. A breakage allowance of up to 2% is customary in packing and is not a defect.

5.10 Warranty and liability. We warrant that goods conform to the agreed specification at delivery. Our sole obligation for non-conforming goods is, at our choice, replacement, repair or credit of the price of the affected goods. The warranty does not cover improper handling, storage, installation, maintenance, normal wear, or use outside the intended purpose. To the extent permitted by law, all other warranties are excluded, and our total liability for any claim is limited to the price of the affected goods and excludes indirect and consequential loss, loss of profit and costs of removal and reinstallation. Nothing here limits liability that cannot be limited by law, including for death or personal injury and for fraud.

5.11 Cancellation and returns. Orders may be cancelled only with our written consent and against payment of our costs. Deposits are not refundable once production has started. Goods are not accepted for return except as agreed in writing.

5.12 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including war, sanctions, export or import restrictions, port closures, strikes, natural disasters, epidemics, and carrier or route disruptions. The affected party notifies the other promptly. If the event lasts more than 90 days, either party may terminate the affected part of the order. Payment obligations for goods already produced or shipped remain.

5.13 Delays at destination. Demurrage, detention, storage and similar charges caused by delayed clearance or collection at destination are for Buyer's account. Unless agreed otherwise in the quotation, carrier surcharges imposed after order confirmation (for example war-risk, congestion or emergency surcharges) are for Buyer's account.

5.14 Buyer's responsibilities. Buyer is responsible for: import licences, permits and registrations; conformity assessment programmes required by the destination country (for example KEBS in Kenya or SASO in Saudi Arabia) and telling us the requirements at quotation stage; local labelling and building-code compliance; suitability of goods for its project; and giving us accurate consignee, notify-party and document instructions.

5.15 Suspension and termination. We may suspend or terminate an order, with notice, if Buyer fails to pay, breaches these terms, becomes insolvent, or if we reasonably believe that continuing would breach sanctions, export-control or other law (see Section 7).

5.16 General. Notices by email are valid. Neither party may assign the contract without the other's written consent, except that we may assign to an affiliate or successor. The English text prevails over any translation. If a provision is invalid, the rest remains in force.

5.17 Governing law and disputes. The contract is governed by the laws of the Republic of Türkiye. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. The parties first try to settle a dispute by negotiation within 30 days. Any dispute not settled shall be finally resolved by arbitration under the rules of the Istanbul Arbitration Centre (ISTAC) by one arbitrator, or three arbitrators if the amount in dispute exceeds USD 500,000, seated in Istanbul, in the English language. Either party may seek urgent interim relief from a competent court.

6Shipping, Customs and Documentation

6.1 Documents. For each shipment we issue the documents that apply to the order and destination, typically: commercial invoice; packing list; bill of lading or sea waybill; certificate of origin; preferential origin or movement certificate (for example A.TR or EUR.1) where applicable and eligible; pre-shipment inspection report and certificate of conformity where required or agreed; technical data sheets; and, for CIF, an insurance certificate. Wooden pallets and packing are treated and marked in line with ISPM 15 where required. Original bills of lading are released against payment as agreed.

6.2 Destination requirements. Requirements differ by country and product. Before we quote, Buyer must tell us which conformity programmes, standards, labelling and document formats apply (for example pre-export verification of conformity or product certification schemes). We support the documentation process. Buyer remains responsible for compliance in its country.

6.3 Classification and valuation. We state tariff codes on Turkish export documents using the Harmonized System. The classification and customs value at import are determined under the destination country's rules and remain Buyer's responsibility. We issue invoices at the true transaction value and state true origin. We will not issue split, undervalued or otherwise inaccurate invoices, or documents that misstate origin, and will refuse any request to do so.

6.4 Import clearance. Under EXW, FOB and CIF, Buyer is the importer and is responsible for import clearance, duties, taxes, port and terminal charges, storage, inspections and inland delivery. Buyer appoints and instructs its customs broker. Under DDP, these obligations are ours only as stated in the written confirmation.

6.5 Packing and loading. Goods are packed for sea transport, with reinforced palletising for large-format and slim porcelain. Loading is supervised and photographed where agreed. Container and seal numbers are stated in the shipping documents.

6.6 Mixed and consolidated shipments. Several product lines can be shipped in one container. Each line is documented separately, but a delay affecting one line, such as a certificate or a production delay, can delay the whole shipment. Partial shipment is permitted unless the contract says otherwise.

6.7 Schedules and route changes. Vessel bookings, transhipment and routes depend on carriers and may change because of port conditions, security events or canal disruptions. Stated schedules are estimates.

6.8 Samples. Samples are sent by courier as agreed and are for evaluation only, not for resale. Colour and finish are representative but not identical to bulk production. Buyer bears import duties and clearance for samples unless we state otherwise.

6.9 Loss or damage in transit. Buyer must make notes of any apparent damage on receipt, photograph the goods and packing, keep all packaging, notify the carrier and insurer at once, and send us the survey report and documents. We assist with claims under the insurance we arranged.

7Trade Compliance

7.1 Commitment. We comply with the laws that apply to us, including export-control, sanctions, customs, anti-corruption and anti-money-laundering laws of Türkiye and, where they apply to a transaction, those of the United Nations, the European Union, the United Kingdom and the United States.

7.2 Sanctions and restricted parties. We screen customers, ultimate owners, consignees and, where relevant, banks and vessels. We do not deal with sanctioned persons or in prohibited destinations or goods. We may refuse, delay, suspend or cancel any quotation, order, shipment or payment where we consider it necessary to comply with law or manage compliance risk, without liability to Buyer. Buyer confirms that neither it nor any owner or controller is subject to sanctions; that the goods will not be sent to, used in or diverted to a sanctioned destination or party; and that it will tell us promptly of any change. Buyer will provide end-use and end-destination information on request.

7.3 Know-your-customer and anti-money-laundering. Before accepting an order we may ask for company registration documents, ownership and control information, identification of authorised signatories, and, where necessary, information on the source of funds. Payments must come from regulated banks and from accounts in Buyer's own name. We may refuse payments that do not match the transaction, come from third parties, or are made in cash or cryptocurrency, and we may report suspicious activity where the law requires.

7.4 Anti-bribery and corruption. We do not offer, pay, request or accept bribes or improper advantages, including facilitation payments to customs, port, inspection or other officials. Gifts and hospitality must be modest, transparent and lawful. We expect the same of Buyers, agents and intermediaries acting for them. Applicable laws include the Turkish Penal Code and, where relevant, the US Foreign Corrupt Practices Act and UK Bribery Act.

7.5 Goods and export controls. We supply civilian construction materials. Buyer will not use, modify or re-sell them for military or prohibited end uses, and will comply with export and re-export restrictions.

7.6 Product compliance and responsible sourcing. We work with vetted manufacturing partners and expect them to comply with labour, health and safety, environmental and product laws, and to prohibit forced and child labour. We may use independent inspection bodies to verify quality and conformity.

7.7 Fair competition. We set our prices and terms independently and do not take part in bid-rigging, market allocation or other anti-competitive conduct.

7.8 Reporting concerns. To report a compliance concern, write in confidence to export@ekoguc.com. We do not tolerate retaliation against people who report in good faith.

8Confidentiality, Private Label and Intellectual Property

8.1 Our marks and website content. The EkoGüç name, logo and the line "Natural Surfaces • Stronger Homes" are the trade name and marks of EkoGüç. The Website text, images, renders, videos, layout, catalogues and technical information are protected by copyright and related rights. You may view them and print copies for your internal business evaluation. Any other use, copying, republication or scraping needs our written permission.

8.2 Buyer's private-label materials. The brand names, logos and artwork Buyer provides remain Buyer's property. Buyer grants us a limited licence to use them to produce, pack and ship its order. Buyer confirms it has the necessary rights and will compensate us for third-party claims arising from materials or specifications it supplied.

8.3 Our designs and collections. Collection designs, patterns, colourways, catalogues, price lists and technical data belong to us or our suppliers. Buyer will not copy, reverse-engineer or have others reproduce them, or register similar marks or designs.

8.4 Supplier confidentiality and non-circumvention. Our sourcing network is confidential. We do not disclose the identity or location of our manufacturing partners, and certificates and documents may be issued without manufacturer names to the extent the law allows. Buyer will not try to identify, approach or contract with our manufacturing partners for the same or similar products supplied through us, or otherwise bypass EkoGüç, during the relationship and for 24 months afterwards. Breach entitles us to damages and injunctive relief, together with any contractual penalty agreed in writing.

8.5 Buyer confidentiality. We keep Buyer's private-label details, specifications, pricing and business information confidential and use them only to perform the contract. We may share them with service providers bound by confidentiality, with authorities, or as required by law. A separate signed non-disclosure agreement is available on request and prevails over this section.

8.6 Feedback and infringement notices. You may send us feedback, which we may use without obligation. If you believe content on the Website infringes your rights, send details to export@ekoguc.com and we will review it promptly.

9Complaints, Contact and Updates

Contact. Commercial and general matters: sales@ekoguc.com. Privacy, legal and compliance matters: export@ekoguc.com. Postal address: see Section 1.

Complaints. Send complaints in writing to sales@ekoguc.com with your order or reference number. We acknowledge them within 5 business days and aim to respond substantively within 15 business days.

Updates. We may update this section from time to time. The effective date is stated at the top. For customers with open orders, changes to the Terms of Supply apply to new orders only, unless the law requires otherwise. Continued use of the Website after an update means you accept the updated text.

Language. The English text is authoritative. Translations are for convenience.